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Reservation,Cancellation&Service Policies

To reserve any massage services for 3 or more people we require a credit card to guarantee the appointment.

 

We have a 12-hour cancellation policy: We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. If you cancel within less than 12 hours of your scheduled appointment, we not only loose your business, but also the potential business of other clients who could have taken your scheduled appointment time. For this reason we are still obligated to compensate our staff for their time as well as make up for our lost revenue.

When we reserve the therapist’s time especially for you, please give us at least 12 hours notice to avoid paying the full value of the service for any cancellations or re-scheduling to a later time or date. If you are moving your appointment earlier and we can accommodate your request there will be no charge. Because we may turn people away for the time we hold for you, the cancellation policy still applies even if you are making the appointment for the same day.

 
Because massage treatments are reserved for you, you must notify us at least 12 hours in advance if you need to cancel or reschedule your appointment.

 

No-shows and same-day appointment cancellations less than 12 hours will be charged the full value of the treatment reserved, and/or any gift card or certificate associated with that appointment will count as services rendered and forfeited. If you are canceling an appointment that you've also previously rescheduled with less than 12 hours notice - you will be charged full price.

But, we're reasonable. We understand that emergencies "come up." Therefore, we only charge 50% of the services that would have been rendered and only if we cannot find another client to fill your slot. However, if you fail to appear for your appointment without attempting to cancel your appointment beforehand, a full fee is charged to your credit card for missed appointments that are reschedule or canceled less than 12 hours or 24 hours on massage packages. This is why we require a credit card from you to guarantee your reservation.

Cancellations or appointment modifications with less than 12 hours notice will be charged the full fee for services. No refunds will be provided for deposits or cancellations received less than 12 hours before a scheduled appointment.  

Late Arrivals

 

We regret that late arrivals will not receive an extension of scheduled service times and you will be responsible for full service fees. If you are a late arrival and also request an additional service, you will still be responsible for the full service fee of your original request plus the full service fee for your additional service in the remaining time allotted.

Gratuities

Gratuities are not included in services unless otherwise noted. The customary gratuity is 20-30%. Feel free to ask our staff at check out for assistance in this matter.about tipping. Our therapists, of course appreciate your acknowledgement if they have done an exceptional job, however, if the added expense of the tip makes it a financial challenge, we would rather see you a second time rather than having you worry about a tip. Gratuities are not included in gift cards unless otherwise noted. Tips are appropriate for all massage Services, Gratuity is not included in any of our services. Gift cards do not include gratuity unless specified. If you would like to show your appreciation, you may do so at the end of your visit. Just ask for a gratuity envelope. Cash gratuities are always appreciated.

What To Wear

Please dress comfortably. If you are planning to have a massage treatment

Special Considerations

If you are pregnant, have a heart condition, or have high blood pressure, services that include application of heat are not recommended. Please consult your physician first. Please inform us upon booking if you have any special needs.